Made to order
Every Viva Virsa piece is cut and finished individually after you order. Nothing is taken from existing stock. Because each garment is made for one customer, our returns policy differs from a conventional ready-to-wear shop.
Cancellations
You may cancel for a full refund within 24 hours of placing your order, provided work has not begun. Email us as soon as possible and we will confirm in writing.
Custom and made-to-measure items
Garments made to your own measurements cannot be returned or exchanged, as they cannot be resold. Please measure carefully and contact us before ordering if you are unsure — we are glad to help.
If something is wrong with your order
If your item arrives faulty, damaged in transit, or is not what you ordered, contact us within 7 days of delivery with photographs. We will repair, remake or refund the item, including return postage where the fault is ours.
Standard-size items
Items ordered in a standard size (S, M, L, XL) may be returned within 14 days of delivery if unworn, unwashed and with all tags attached. Return postage is the customer’s responsibility unless the item is faulty.
International orders
Customers outside the United States are responsible for any customs duties, taxes or handling fees charged on delivery. These are set by your own country and are not included in the price or shipping cost. Refused deliveries that are returned to us will be refunded less shipping and any charges incurred.
Refund timing
Approved refunds are returned to the original payment method. Please allow up to 10 business days for the amount to appear, depending on your bank.
Contact
To start a return or raise a problem, please contact us through the details on our Contact page. We aim to reply within two business days.